Contact center specialist

Should have 5–10 years of experience in an international voice process within a contact center environment, supporting customers across diverse industries such as medical, mortgage, and industrial sectors, skilled in handling irate customers and effectively resolving product-related queries, demonstrating strong communication and customer service abilities.
Key Responsibilities
:• Deliver clear, fluent, and professional communication with strong active listenin
gand cultural awareness
.• Provide first-level support for product inquiries, warranty questions, and basi
c HVAC-related issues (training provided)
.• Accurately log cases in CRM tool while multitasking during live calls
.• De-escalate challenging situations and ensure a positive customer experience
.• Prioritize and manage high-volume inquiries with strong organization and tim
emanagement
.
Skills & Competencie
s:• Written & Verbal Communication: Excellent communication skills are a mus
t. Effectively communicate complex information to both technical and non-technic
alaudience
s.• Strong customer focus, empathy, patience, and conflict-resolution skill
s.
Shi
ft:• Ability to work U. S. business hours (8:00 AM – 6:00 PM CS
T).