Digital Content Operations Specialist & Visual Merchandising (In-Store/Retail) – Korean Bilingual

5 days onsite scheduleBase: 70k-80k+ (Depending on experience)

Qualifications, skills, and all relevant experience needed for this role can be found in the full description below.
Position Overview
We are seeking a detail-oriented Digital Content Operations Specialist & Visual Merchandising to manage in-store digital content and support the visual presentation of our flagship location.A primary focus of this role is coordinating content across more than 30 digital displays assuring that the right content appears on the right screen at the right time. You will source approved assets from internal teams and external partners, organize screen-specific playlists, schedule playback, and verify accurate execution throughout the store.You will also maintain product displays, signage, and promotional presentations, aligning physical merchandising with digital content to create consistent customer and fan experience.
Key Responsibilities
Digital Content OperationsManage day-to-day content deployment across more than 30 in-store digital displays using a content management system (CMS) or digital signage platform.Assign approved videos and images to individual screens or display zones based on campaign priorities, store activities, and brand guidelines.Build and maintain playlists and schedule content by date, time, location, and event.Coordinate content collection and delivery with Marketing, Merchandising, HQ, and external creative partners.Confirm that assets meet display requirements, including file format, resolution, aspect ratio, duration, and playback compatibility.Maintain a content calendar and screen-by-screen deployment plan, tracking asset versions, approvals, launch dates, and expiration dates.Conduct pre-launch testing and routine floor checks to verify that scheduled content is displaying correctly.Replace outdated assets promptly and coordinate time-sensitive content changes for promotions, artist events, and product launches.Troubleshoot content and scheduling issues within the CMS and escalate hardware, connectivity, or system issues to the Tech Operations team.
Visual Merchandising & Store PresentationExecute and maintain product displays, promotional zones, signage, and other visual elements in accordance with brand guidelines.Coordinate physical display updates with digital content changes to support consistent campaign execution.Partner with Merchandising and Store Leadership to highlight featured products, new arrivals, and seasonal promotions.Conduct regular walkthroughs to maintain accurate signage, organized displays, and consistent visual standards.Support floor sets, promotional changeovers, and event setup, documenting completed updates and required follow-up.
Campaign Coordination & Operational ReadinessTranslate campaign briefs and event schedules into actionable content deployment and visual merchandising plans.Coordinate deadlines, asset requirements, and launch readiness across internal teams and external partners.Maintain clear operating procedures, content inventories, and quality-control checklists.Communicate upcoming changes and execution requirements to store teams.Identify opportunities to improve content workflows, display consistency, and the overall in-store experience.
Qualifications2+ years of relevant experience in retail visual merchandising, digital signage operations, in-store marketing execution, or a related field.Hands-on experience with a digital signage platform or CMS, including content uploads, playlist management, and scheduled playback.Experience executing retail displays, signage, promotional presentations, or floor sets.Strong organizational skills and attention to detail, with the ability to manage multiple screens, assets, schedules, and deadlines.Working knowledge of digital asset specifications, including video and image formats, resolution, and aspect ratios.Ability to translate campaign direction and brand guidelines into accurate in-store execution.Strong communication skills and experience collaborating with creative, marketing, merchandising, technical, and store operations teams.Ability to work independently, resolve routine operational issues, and escalate problems appropriately. xzbcwsv Availability to work fully on-site, with flexibility for occasional early mornings, evenings, or weekends to support store changeovers and events.