International Voice Process

Detailed JD Working Hours : Shift will be in any of United States of America time zones Working days : Open to work in rotating work week if required (Mon-Fri, Tue-Sat, Wed-Sun) Overall, Purpose of Job Provide high quality Tier 2 Client Support to Clients with complete focus on 100% issue resolution and 100% client satisfaction. Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Strive and achieve SLA target and business outcome indicators defined by the client Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool Provid