Head of Product, Conversations

Confidential · United States

Head of Product, Conversations

About the Company

Popular provider of help desk software

Industry
Internet

Type
Privately Held, VC-backed

Founded
2011

Employees
51-200

Funding
$11-$25 million

Categories

• Information Technology & Services
• Technology
• Internet
• CRM
• Customer Service
• Customer Support Tools
• Group Email
• Email
• Finance
• Software

Specialties

• web applications
• email
• cloud
• and help desk
• help desk
• customer support
• customer service
• shared inbox
• knowledge base
• live chat
• and customer experience

Business Classifications

• SAAS
• B2B

About the Role

The Company is seeking a Head of Product for its Conversations group, a pivotal role in the evolution of customer support software. The successful candidate will be responsible for the end-to-end management of the Conversations product group, which includes the Inbox and Copilot product lines. This role demands a strategic leader who can set the vision and roadmap, drive product monetization, and ensure the seamless integration of AI to enhance the customer experience. The Head of Product will be at the forefront of the company's mission to build AI that allows support professionals to focus more on the human side of customer interactions, while also being accountable for the revenue growth of the group. Applicants for the Head of Product role at the company should have a proven track record of owning and scaling core products, with a strong understanding of both the commercial and technical aspects. The ideal candidate will have experience in shipping AI-powered products, be adept at collaborating across different product surfaces, and have a keen focus on outcomes and product craft. The role requires a leader who is data-driven, technically fluent, and has a deep understanding of B2B SaaS. The Head of Product will also be expected to embody the company's values of being happy to help, prioritizing craft over convention, and fostering a culture of progress and ownership.

Hiring Manager Title
Chief Product Officer

Functions

• Product Management