Field Support Specialist
Creative Chemistry Works · Washington, District of Columbia, United States
FULL TIMEpermanent
Job Description
Field Support SpecialistClearance: TS/SCI with Full Scope Polygraph (required)
Check out the role overview below If you are confident you have got the right skills and experience, apply today.
About the RoleWe’re looking for a skilled, detail-oriented Field Support Specialist to provide hands-on support for Oracle hardware running Solaris and Linux. You’ll be the on-site technical point of contact for a cleared government customer, handling everything from service desk tickets to hardware fixes in the data center.
What You’ll DoSupport Oracle hardware running Solaris and Linux, including ZFS Storage, Exadata, Oracle Database Appliances, and legacy Sun Microsystems hardwareProvide on-site service desk coverage, and help customers with hardware and software issues by email, phone, and instant messageMaintain the on-site ticketing queue for hardware and software requestsTravel to customer sites to make hardware fixes, such as drive replacements, latency issues, power failures, and connectivity problemsKeep customers informed before and during every support callSet and meet delivery dates that comply with contract support SLAsEscalate customer issues and concerns to leadership as neededCoordinate with data center staff at remote locations to arrange access for additional supportCreate break/fix and work order requests for access to local and remote sitesMaintain the on-site spares inventoryFollow all government security policiesCheck in weekly xzbcwsv with customers about any issues with supported hardware or software
What You BringAt least 2 years of in-depth experience troubleshooting Oracle and Sun Systems hardware, firmware, and softwareExpertise in diagnosing complex Oracle and Sun hardware, firmware, and software problemsExperience patching firmware and software on Oracle and Sun Microsystems systemsAn active TS/SCI with Full Scope PolygraphU.S. citizenship
Check out the role overview below If you are confident you have got the right skills and experience, apply today.
About the RoleWe’re looking for a skilled, detail-oriented Field Support Specialist to provide hands-on support for Oracle hardware running Solaris and Linux. You’ll be the on-site technical point of contact for a cleared government customer, handling everything from service desk tickets to hardware fixes in the data center.
What You’ll DoSupport Oracle hardware running Solaris and Linux, including ZFS Storage, Exadata, Oracle Database Appliances, and legacy Sun Microsystems hardwareProvide on-site service desk coverage, and help customers with hardware and software issues by email, phone, and instant messageMaintain the on-site ticketing queue for hardware and software requestsTravel to customer sites to make hardware fixes, such as drive replacements, latency issues, power failures, and connectivity problemsKeep customers informed before and during every support callSet and meet delivery dates that comply with contract support SLAsEscalate customer issues and concerns to leadership as neededCoordinate with data center staff at remote locations to arrange access for additional supportCreate break/fix and work order requests for access to local and remote sitesMaintain the on-site spares inventoryFollow all government security policiesCheck in weekly xzbcwsv with customers about any issues with supported hardware or software
What You BringAt least 2 years of in-depth experience troubleshooting Oracle and Sun Systems hardware, firmware, and softwareExpertise in diagnosing complex Oracle and Sun hardware, firmware, and software problemsExperience patching firmware and software on Oracle and Sun Microsystems systemsAn active TS/SCI with Full Scope PolygraphU.S. citizenship
Details
| Company | Creative Chemistry Works |
| Location | Washington, District of Columbia, United States |
| Type | FULL TIME |
| Niche | hr |
| Experience | permanent |