Customer Service Representative

<p><b> Job Title: </b> Voice Process </p><p><b> Location: </b> Pune </p><p><b> Experience: </b> 0-2 Years </p><p><b> Working Days: </b> 5 Days a Week </p><p><b> Weekly Off: </b> 2 Rotational Week Off </p><p><b> Employment Type: </b> Full-Time </p><p></p><p><b> Job Summary </b></p><p></p><p> We are looking for enthusiastic and customer-focused Customer Service Executives to join our team in Pune. The ideal candidate will be responsible for handling customer queries, providing accurate information, resolving concerns, and ensuring a positive customer experience. Freshers and candidates with up to 2 years of experience are welcome to apply. </p><p></p><p><b> Key Responsibilities </b></p><p></p><ul><li> Handle Inbound/Outbound customer interactions via phone, email, chat, or other communication channels. </li><li> Respond to customer inquiries in a professional and timely manner. </li><li> Resolve customer complaints and escalate complex issues when required. </li><li> Maintain accurate records of customer interactions and transactions. </li><li> Provide product, service, and process-related information to customers. </li><li> Follow company policies, quality standards, and customer service guidelines. </li><li> Meet individual and team performance targets. </li><li> Coordinate with internal departments to ensure timely issue resolution. </li><li> Build and maintain positive customer relationships. </li></ul><p></p><p><b> Required Skills &amp; Qualifications </b></p><p></p><ul><li> Graduate/Undergraduates can apply (depending on company requirements). </li><li> Excellent verbal and written communication skills in English; </li><li> Basic computer proficiency and familiarity with MS Office. </li><li> Good problem-solving and interpersonal skills. </li><li> Ability to work in a fast-paced environment. </li><li> Customer-centric attitude and willingness to learn. </li></ul><p> Preferred Qualifications </p><ul><li>0-2 years of experience in customer service, customer support, BPO, call center, or related roles. </li><li> Freshers with excellent communication skills are encouraged to apply. </li></ul><p></p><p><b> Working Conditions </b></p><p></p><ul><li> Location: Pune </li><li> Shift: Rotational shifts </li><li> Working Days: 5 days per week </li><li> Weekly Off: 2 rotational week off </li></ul><p></p><p><b> What We Offer </b></p><p></p><ul><li> Competitive salary and incentives (if applicable)</li><li> Training and career development opportunities </li><li> Supportive work environment </li><li> Growth opportunities within the organization </li></ul><p></p><p><b> How to apply: </b></p><p> Click on the below mentioned link to register and apply for this job. </p><p></p>