Domain Trainer

Aptia Group · India

Job Summary

We are looking for a Pensions Domain Trainer to independently deliver high-quality training for our UK pensions administration team. The ideal candidate will have hands-on experience in pensions operations, strong facilitation skills, and the ability to simplify technical topics for new joiners and colleagues who want to upskill or go for a relevant certification.

While initial guidance will be provided, the candidate is expected to independently manage the end-to-end training lifecycle with primary focus on curriculum design, facilitation, learner engagement, assessments—within a few weeks of joining.

Key Responsibilities

Training Facilitation

• Deliver structured training programs on UK pensions domain topics, processes, and systems for new joiners as well as existing employees.
• Facilitate engaging virtual and/or classroom sessions covering pensions operations (joiners, leavers, retirements, transfers, etc.) with clarity and impact.
• Conduct assessments and feedback sessions using practical examples and cases to evaluate learner readiness.
• Stay updated on UK pension regulations and changes to ensure the training curriculum remains relevant and updated.

Training Administration & Management

• Manage the logistics for own training sessions including session scheduling, attendance tracking, learner assessments, and certification journey management.
• Collaborate with Business leaders and SMEs to enhance training materials based on business priorities.
• Report training delivery status, learner progress, assessment scores, and key observations to the relevant stakeholders; flag any risks or support needed proactively.
• Collect feedback and share suggestions for improvement with the team.
• Maintain training material, documentation, FAQs, and session-wise trackers.

Content Development & SME Support

• Provide subject matter expertise (SME) to instructional designers and learning content developers for the creation of high-quality eLearning modules and other digital assets for the Pensions domain learning.
• Review the learning content to ensure technical accuracy, relevance, completeness, and alignment with latest UK pensions regulations.
• Offer insights and updates to support the continuous improvement of the learning material.

Must-have Training Skills

To be successful in this role, the following facilitation competencies are essential:

• Clarity of Communication : Ability to explain technical and regulatory concepts in simple, understandable language.
• Voice Modulation & Pacing : Effective verbal delivery with variation in tone, pitch, and pace to maintain interest.
• Command over English Language : Clear articulation, correct grammar usage, and professional vocabulary to ensure credibility and learner comprehension across UK-based processes.
• Learner Engagement : Use of questioning techniques, examples, scenarios, and digital tools to keep sessions interactive.
• Confidence & Preparation : Thorough command over session content, with readiness to address learner questions independently.
• Responsiveness & Patience : Addressing queries professionally while encouraging participation across knowledge levels.
• Understanding of Adult learning principles and models like Bloom’s Taxonomy
• Continuous Improvement Mindset: Demonstrates a continuous improvement mindset, seeking better ways to enhance learning and delivery.

Required Skills and Experience

Must-Have

• 10 years of hands-on experience in UK pensions administration or a closely related process.
• Comfort with virtual platforms (Teams/Zoom) and basic presentation tools (PPT, whiteboard tools).
• Strong organizational skills for managing batch-wise logistics, learner data, and follow-ups.
• High accountability for independent training delivery after initial support phase.
• Pensions Administration domain experience is a must.

Good-to-Have

• Exposure to CPC or APE content or certification (preferred but not mandatory).
• Experience coordinating or contributing to training content development.
• Familiarity with LMS tools or digital learning platforms.

Who can apply?

This role is not limited to colleagues who are already working in training or learning teams within pensions or benefits administration organizations.

We are equally open to experienced pensions administrators who are currently working in the business or operations side and are interested in pivoting into a training role and building a career in learning. What is non-negotiable is deep expertise in pensions administration, a strong understanding of the regulatory environment, pensions rules, and the ability to work through and explain complex calculation scenarios and cases .

Strong communication skills and the ability to explain complex concepts in a clear, simple way are essential. Prior, in-depth training experience is not a requirement.

In this role, you will combine your pensions expertise with the support of a learning and talent team that brings deep experience in designing high-quality learning solutions, using modern learning methodologies, digital formats, and learning technology.

Aptia is doing exciting work in building skills and capability across the organization, and this role offers the opportunity to be part of that journey while developing a new dimension of your career.