Customer Support Specialist

Masterpet Care · India

Location: Kochi, Kerala

Work Type: Hybrid

Company: Masterpet Care Private Limited

Masterpet is a pet care company based in Kochi offering professional at-home pet grooming services through our mobile grooming trucks. We bring the grooming salon directly to the customer's doorstep.

We are looking for a Customer Support Executive who can communicate confidently with customers, manage bookings, and help coordinate our daily grooming routes across Kochi.

• Call customers and follow up on enquiries and previous bookings.
• Handle incoming customer enquiries through calls and WhatsApp.
• Schedule and confirm pet grooming appointments.
• Check customer locations and plan bookings based on the grooming truck's existing route and availability.
• Coordinate with groomers, drivers, and the operations team regarding bookings and schedules.
• Follow up with existing customers for repeat bookings.
• Update customer and booking information accurately in our system.
• Inform customers about services, pricing, availability, and other basic queries.
• Handle rescheduling, cancellations, and booking-related customer concerns professionally.

• Fluent in Malayalam and English – both are required.
• Good communication and customer-handling skills.
• Must have access to a computer or laptop and a reliable internet connection.
• Comfortable making and receiving customer calls.
• Familiarity with different areas and routes in Kochi/Ernakulam is preferred.
• If you are not familiar with Kochi routes, you should be willing to learn them.
• Basic computer skills and ability to work with online tools, maps, and booking systems.
• Organized and able to manage multiple bookings and follow-ups without missing customers.

Previous experience in customer support, telecalling, front office, sales coordination, or a similar role is preferred, but not mandatory . Training will be provided.

Freshers with strong communication skills and a willingness to learn are welcome to apply.

• Training on Masterpet's services and booking process.
• Training on route planning and scheduling our mobile grooming trucks.
• Hybrid working arrangement.
• Opportunity to grow as Masterpet expands its operations.

We're looking for someone who is friendly and confident on calls, follows up consistently, and can think practically when scheduling customers.