Senior Marketplace Account Manager

Senior Marketplace Account ManagerPatrick Murray and 3Search are working with a high-growth ecommerce and marketplace specialist to recruit a Senior Marketplace Account Manager.Salary: $100-130k DOELocation & Working Model: RemoteKey Role Feature: Lead the agency's largest and most strategically important marketplace accounts whilst shaping the future of the account management function

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Our client is a leading marketplace growth partner, helping brands navigate and scale across Amazon, Walmart, Target Plus and emerging commerce channels. Working with consumer brands across FMCG, beauty, skincare, apparel and lifestyle categories, the business has built a reputation for operating marketplace channels rather than simply advising on them.Due to continued growth, they are looking to appoint an experienced Senior Marketplace Account Manager to lead a portfolio of their largest and most strategically important clients. This is a leadership position combining client ownership, team development, operational excellence and business growth.
The successful Senior Marketplace Account Manager will oversee two account teams responsible for 10-14 brands (between the teams), managing senior client relationships whilst helping build the processes, frameworks and standards that allow the wider business to scale successfully.
The Senior Marketplace Account Manager will:Lead a portfolio of the company's largest and most strategically important marketplace accountsOwn senior stakeholder relationships across key client accountsDevelop long-term marketplace growth strategies across Amazon, Walmart, Target Plus and other channelsAct as the senior escalation point for complex commercial, operational and platform challengesSupport the development and evolution of the wider marketplace operations functionWork closely with leadership on strategic growth initiatives and new business opportunities
Client Leadership & Commercial StrategyThe Senior Marketplace Account Manager will:Build strategic roadmaps across a portfolio of high-value marketplace clientsLead conversations with founders, CMOs, VPs and senior decision-makersIdentify growth opportunities and marketplace expansion initiativesDrive account retention, client satisfaction and long-term partnership growthSupport contract renewals, commercial negotiations and scope discussionsHelp shape future service offerings through insights gathered across the client portfolio
Team Management & DevelopmentThe role requires:Leadership of account managers and marketplace analystsCoaching teams on strategy, prioritisation and client managementRunning regular account reviews and performance discussionsSupporting onboarding, training and professional development programmesEstablishing quality benchmarks and operating standards across the wider teamBuilding processes that improve efficiency and scalability
Operational Excellence & Marketplace GrowthThe Senior Marketplace Account Manager will:Develop reporting frameworks, account audit methodologies and operational playbooksStandardise client delivery processes across the account management functionIdentify opportunities to improve profitability and operational efficiencyEvaluate marketplace tools, technologies and emerging platform opportunitiesSupport international expansion strategies across Amazon EU and other global marketplacesPartner with advertising, creative and operations teams to deliver integrated growth plans
Business Development & Agency GrowthThe role requires:Supporting new business opportunities and marketplace auditsConducting commercial assessments and marketplace diagnosticsBuilding compelling recommendations and growth plans for prospective clientsContributing to proposal development and pitch processesHelping scope marketplace engagements and delivery requirementsSupporting leadership teams with strategic business development initiatives
Platform Expertise & Marketplace OperationsThe Senior Marketplace Account Manager will:Act as a subject matter expert across Seller Central and Vendor CentralResolve complex marketplace issues and escalationsAdvise teams on category management, catalogue optimisation and platform best practicesMaintain knowledge of emerging platform developments and marketplace opportunitiesSupport teams through operational, compliance and marketplace challengesDrive continuous improvement across account performance
Essential SkillsThe successful Senior Marketplace Account Manager will demonstrate:Great experience within Amazon, ecommerce, marketplace or digital commerce environmentsExpert-level Seller Central and Vendor Central knowledgeProven experience managing large-scale, high-value marketplace accountsExperience leading account managers, analysts or client services teamsStrong strategic, commercial and analytical capabilitiesExperience developing operational processes, playbooks or delivery frameworksExcellent client-facing and stakeholder management skillsStrong business development and commercial acumenExperience operating across Amazon and additional marketplace channels
Preferred ExperienceThe role would particularly suit someone with experience in:Amazon, Walmart Marketplace and Target PlusAgency, consultancy or outsourced marketplace management environmentsInternational marketplace expansionEcommerce analytics, reporting and modellingMarketplace operations at scaleConsumer goods, beauty, skincare, apparel or lifestyle categoriesAI, automation and marketplace technology solutions
BenefitsThe Senior Marketplace Account Manager will benefit from:Ownership of some of the agency's largest and most strategic accountsSignificant exposure to founders, CMOs and senior client stakeholdersOpportunity to influence the future structure and success of the account management functionLeadership responsibility across multiple account teamsExposure to major consumer brands across multiple categoriesCollaborative and entrepreneurial cultureClear career progression opportunitiesOpportunity to shape operational excellence and agency growthFlexible working environment
This opportunity would suit an experienced Senior Marketplace Account Manager, Group Account Manager, Associate Director of Marketplace Operations, Senior Amazon Account Manager or Marketplace Leader looking to combine strategic client leadership with team development and operational excellence. The successful Senior Marketplace Account Manager will play a pivotal role in driving client success, developing high-performing teams and shaping the future growth of the organisation.We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. xzbcwsv No person is subjected to any less favourable treatment on any discriminatory grounds on the basis of age, disability, gender reassignment, marital or civil partner status, pregnancy and maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.Apply now to take your career to the next level with a pioneering company