Network l2 support engineer – euc & technical service desk

Network L2 Support Engineer – EUC & Technical Service Desk

Job Summary

We are looking for an experienced Network L2 Support Engineer with strong hands-on experience in network configuration, implementation, troubleshooting, and End User Computing (EUC/WUC).

The candidate should be capable of independently handling day-to-day network configuration and L2 troubleshooting, while also supporting end-user devices, applications, and connectivity-related issues.

Key Responsibilities

Network Configuration & L2 Support

Provide L2 support for enterprise network infrastructure Perform hands-on configuration, implementation, and troubleshooting of network devices Configure and troubleshoot switches, routers, access points, and other network devices Configure and manage VLANs, trunk ports, access ports, and port security Perform basic routing configuration and troubleshooting Configure and troubleshoot IP addressing, subnetting, DHCP, and DNS Configure and troubleshoot Wi-Fi / wireless connectivity and access points Configure and troubleshoot VPN and remote-access connectivity Perform network changes such as port configuration, VLAN assignment, IP changes, and network access Troubleshoot connectivity issues across LAN/WAN/Wi-Fi/VPN Perform network device health checks and basic monitoring Analyze network issues using Ping, Tracert/Traceroute, Ipconfig, Nslookup and similar tools Troubleshoot network authentication and access-related issues Work with firewalls for basic troubleshooting and coordinate with the security/network L3 team for advanced changes Identify and resolve network issues within defined SLA timelines Perform basic root-cause analysis for recurring network issues Coordinate with L3 teams, ISPs, vendors, and internal teams for complex incidents Maintain network configuration documents, diagrams, and support documentation

EUC

Provide L2 support for End User Computing Troubleshoot Windows laptops, desktops, hardware, software, and peripherals Handle user calls, tickets, remote support, and onsite support activities Troubleshoot Windows OS and enterprise application issues Support Microsoft 365 applications including Outlook, Teams, and One Drive Support domain join, user account issues, and basic Active Directory administration Perform software installation, patching, upgrades, and endpoint configuration Support SCCM and Microsoft Intune, Create and Deploy packages in Intune and SCCM Configure and support Windows Autopilot Perform OS imaging, device provisioning, and endpoint configuration Troubleshoot Windows Registry and system-level configuration issues Create, package, publish, and deploy applications using SCCM/Intune Manage laptops, desktops, printers, and other peripherals Handle laptop theft/loss processes including device lock/wipe coordination Maintain asset inventory and technical documentation

Skills Required Networking

Strong hands-on experience in Network L2 Support Hands-on experience with network device configuration and troubleshooting Switch configuration – VLAN, trunk, access ports, port security Router configuration and basic routing concepts TCP/IP, IP addressing, subnetting DHCP and DNS configuration and troubleshooting LAN/WAN/Wi-Fi troubleshooting VPN configuration and troubleshooting Basic firewall concepts and troubleshooting Network monitoring and incident management Hands-on experience with network troubleshooting tools/commands Ability to independently configure and troubleshoot network issues before escalating to L3

EUC

Experience in EUC / WUC / Desktop Support – L2 Windows 10/11 troubleshooting SCCM / Microsoft Intune Windows Autopilot Windows Registry OS imaging and device provisioning Basic Active Directory administration Microsoft 365 support

Service Desk / Process

Service Now, Jira, or similar ITSM tools ITIL/process knowledge Good customer handling and communication skills Strong incident troubleshooting and documentation skills Ability to coordinate with L3 teams and vendors Willingness to work in rotational shifts

Preferred

Experience in an Enterprise Network + EUC Technical Service Desk environment Hands-on experience in network configuration and implementation Experience handling SLA-based support ITIL certification/process knowledge Good customer and stakeholder management skills

Job Details

Location: DLF IT Park, Porur, Chennai

Work Mode: Work from Office

Working Days: 5 Days a Week

Shift: Rotational Shifts

Cab Facility: Provided