Content Design Senior Associate

<p>Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences. </p><p>As a Content Design Senior Associate t in Consumer and community banking, you will develop and execute content plans for inclusive, usable product experiences and play a pivotal role in shaping customer experiences through content. Lead strategically important initiatives, drive innovative solutions to complex problems, and collaborate with cross-functional teams. Leverage your expertise in content design and content architecture and provide guidance and direction in the narrative structure of products and services. Create engaging, user-friendly content that effectively communicates complex concepts to a diverse audience. Champion inclusive design and customer experience and contribute to the success of JPMorgan Chase's user experience design efforts. </p><p><b>Job responsibilities </b> </p><li>Develop and implement content design strategies for multiple components of a product or a series of small products, ensure alignment with business requirements and user experience goals </li><li>Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable </li><li>Use content models and taxonomies to design, structure and organize digital content to effectively guide customers through the experience and simplify complex technical concepts </li><li>Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services </li><li>Champion inclusive language for a diverse audience, ensure seamless, positive interactions throughout the customer journey </li><p><b>Required qualifications, capabilities, and skills </b> </p><li>3+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms </li><li>Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites </li><li>Expertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences, adhering to industry standards and best practices </li><li>Extensive experience facilitating workshops for product and experience design, creating compelling content journeys </li><li>Advanced technical literacy and deep understanding of content platforms and their impact on user experience </li>