Customer Sales Executive

Resource And Pathway Alliance - RPA · Mumbai, India

Designation:- Sales & Customer Service Representative – US Market

Qualifications:- Graduate in science-related field, such as chemistry or pharmacy

Experience:- Minimum 5 Years Sales / Customer Service for pharma/chemicals. Prior US market exposure mandatory.

Salary:- No constraint for the right candidate.

Job Location:- Lower Parel Mumbai.

Note:- Apply only if you are from the Pharmaceutical and Chemical Industry and must have working experience in the US Market.

Job Summary:-

Drive sales growth and deliver exceptional post-sale support for APIs, intermediates, and specialty chemicals to US-based pharmaceutical, biotech, and nutraceutical customers. Act as the primary point of contact for American Molecules in the US market, managing the full customer lifecycle from lead to retention.

Key Responsibilities:-

Business Development:- Identify and qualify US prospects via databases, trade shows, and referrals. Build pipeline for regulated and non-regulated molecules.

Account Management:- Own assigned US accounts. Drive repeat business, upselling, and cross-selling of portfolio products. Actively following up with existing clients.

Proposal & Negotiation:- Prepare quotes, negotiate pricing/terms under US market norms, and close deals in coordination with Procurement and Regulatory teams.

Market Intelligence:- Track US competitor pricing, FDA approvals, customer R&D pipelines, and demand trends. Share monthly MIS with management.

Trade Show Support:- Represent American Molecules at CPHI North America, DCAT Week, and other US industry events.

Customer Service:-

Order Management:- Process US customer POs, coordinate with Planning & Logistics for OTIF delivery. Update customers on lead times, shipment tracking, and delays.

Issue Resolution:- Act as first point of contact for US customers on quality complaints, short shipments, or regulatory queries. Coordinate CAPA with QA/RA teams.

Relationship Building:- Conduct regular business reviews with US clients. Maintain MIS data and updates with call logs, follow-ups, and forecasts.

Technical Knowledge:-

• Understanding of APIs, DMFs, ANDA/NDA process, and USFDA requirements.
• Basic Incoterms, LC/TT payment terms, US import regulations.

Essential Skills:-

✓Existing US pharma customer network.

✓Knowledge of USP, EP monographs and customer audit support.

✓Excellent verbal/written English, US accent clarity preferred.

✓Strong negotiation, objection handling, and time-zone flexibility for EST/PST coverage.

Key Performance Indicators:-

✓Annual sales target achievement for US region.

✓Customer retention rate and NPS score.

✓Response TAT: <4 hours for US customer queries during EST hours.

✓Order accuracy and documentation error rate <1%.

✓New account additions per quarter.

Shift Timings:-

• Must be available 3:00 PM – 11:00 PM IST to overlap with US business hours.