Customer Relationship Executive

Company Description Real Jobs Consulting Services is a trusted placement and HR consulting firm based in Gurugram, known for delivering high-quality workforce and career solutions. The organization offers a wide range of services including HR consultancy, placement consultancy, manpower recruitment, domestic placement, career consultancy, and work-from-home opportunities. A team of experienced consultants focuses on enhancing clients’ business potential through strategic HR and talent services. These professionals bring deep expertise in placement operations and have successfully partnered with numerous companies and candidates across Gurugram.
Role Description The Customer Relationship Executive is a full-time, on-site role based in Gurugram, responsible for managing and nurturing relationships with clients and candidates. This role involves responding to client inquiries, providing timely support, and ensuring high levels of customer satisfaction throughout the placement and consulting process. The individual will coordinate with internal consulting teams, maintain accurate records of interactions, and follow up proactively to address issues and close open requests. Daily tasks include explaining services, gathering requirements, sharing updates on recruitment progress, and collecting feedback to improve service quality. The role also requires collaborating with the business development and HR teams to strengthen long-term relationships and support overall organizational growth.
Qualifications

• Strong customer-facing skills, including Customer Service and Customer Satisfaction, with a focus on delivering positive experiences.
• Ability to manage and grow Business Relationship Management and Client Relations, ensuring trust and long-term engagement.
• Excellent Communication skills, both verbal and written, with the ability to interact professionally with diverse stakeholders.
• Relevant experience in consulting, recruitment, or client servicing, preferably within HR or placement services.
• Proficiency in maintaining CRM or client databases and handling follow-ups in a structured, detail-oriented manner.
• Ability to work independently and as part of a team, with strong organizational and time management skills.
• Comfort with on-site work in Gurugram and familiarity with local business environment; graduation in any discipline is preferred.