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Job Title: Customer Support Executive (Regional Languages Prefer only)

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Office Location: Gurugram, Haryana (Only)

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Contact Person - HR Anjali - What's app your resume to

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Interview Mode - Face to Face only (No Virtual rounds)

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Work Mode- On-site working

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Working days- 6 days working with a roster off

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Preferred Languages- English, Hindi, Tamil, Telugu, Kannada, Malayalam

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Salary- 3 - 4.2 LPA

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PolicyBazaar is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.

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Key Responsibilities:

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• Handle inbound and outbound calls to address customer queries and concerns.
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• Provide accurate information regarding insurance policies, premium calculations, and policy status.
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• Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
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• Maintain customer records by updating information in the CRM system.
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• Ensure customer satisfaction through professional communication and problem-solving.
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• Meet daily, weekly, and monthly targets set by the team lead.
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Required Skills:

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• Excellent communication skills (verbal and written) in any regional languages with English and Hindi.
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• Ability to handle customer queries efficiently and politely.
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• Basic computer knowledge and proficiency in MS Office and email.
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• Patience and empathy to manage difficult or irate customers.
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• Prior experience in customer support role is a plus.
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• Freshers and experience both can apply.
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• Minimum education: Graduate.
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• Salary package 3 LPA to 4.2 LPA.
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Interested candidates can share their resume to

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or What's app to

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Regards,

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HR Anjali

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Policy Bazaar

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We are looking for Immediate joiners.