Supply Chain & Customer Service Executive

Our client, a well-established specialty chemicals and dyestuffs trading company , is hiring a Supply Chain and Customer Service Executive. The candidate will act as a key link between customers, Sales, Accounts, suppliers, transporters, warehouse teams, and management , ensuring smooth coordination, accurate reporting, timely material availability, and on-time deliveries. Location: Moti Nagar, New Delhi Type: Full-time | On-site Key Responsibilities Manage the complete order-to-delivery process , coordinating with Sales, Accounts, Warehouse and Customers to ensure accurate and timely order fulfilment. Place purchase orders with suppliers based on requirements discussed with the Sales team, and continuously track orders to ensure materials arrive on time in our warehouse. Collect and process sub-distributor orders from the Sales team , coordinate availability and dispatch, and track deliveries through to completion. Coordinate with customers and sub-distributors , providing order updates, handling queries, following up on deliveries, and resolving billing, dispatch, or service-related issues. Coordinate with transporters and warehouse teams for vehicle placement, dispatch scheduling, shipment tracking, and timely delivery. Prepare and maintain Excel-based MIS reports covering orders, stock, dispatches, pending deliveries, receivables, and reconciliations, while proactively highlighting delays or issues to management. Skills & Experience 5 years’ experience in logistics, order management, or customer service. Strong customer service, communication, and coordination skills . Experience in order processing, supplier follow-ups, dispatch and delivery tracking . Good knowledge of MS Excel and MIS reporting . Strong problem-solving, follow-up, and multitasking abilities . Experience in a trading/distribution environment preferred.