Customer Support Executive

HT Digital Streams · Uttar Pradesh, India

Experience- 0-1 year

About Mint Money (HT Group)

At Mint Money, we are committed to making financial management, investment, and credit services accessible and seamless for everyone. We're looking for driven, empathetic, and communicative interns to join our growing customer experience team.

Key Responsibilities

• Customer Support: Assist users via calls, email, and live chat regarding their Mint Money accounts, services, and queries.
• Problem Solving: Identify, research, and resolve customer issues accurately and efficiently.
• Feedback Loop: Document recurring customer pain points and share insights with the product and operations teams.
• Engagement: Maintain a friendly, empathetic, and professional tone to build customer trust.

What We Are Looking For

• Freshers or undergraduates pursuing any degree (Finance, Commerce, or Communication background is a plus).
• Excellent verbal and written communication skills in English & Hindi.
• Active listening skills with a patient, customer-first attitude.
• Basic familiarity with Excel/Google Sheets and financial products (preferred, not mandatory).

What You Get

• Hands-on experience in fintech customer success and operations.
• Certificate of Internship & Letter of Recommendation (LOR) based on performance.
• Opportunity for a full-time job offer (PPO) upon successful completion.