VIP Support Engineer – Executive / VIP IT Support
Asian Hires · Mumbai, India
FULL TIME
Job Description
Positions: 10
Experience: 5–8 Years
Location: Goregaon, Mumbai
CTC: Up to ₹10 LPA
Work Mode: WFO
Role Overview
We are looking for a VIP Support Engineer to provide high-touch, white-glove IT support to senior executives and VIP users. The role requires strong technical troubleshooting skills combined with excellent communication, customer handling, and the ability to resolve high-priority issues with minimal downtime.
Key Responsibilities
- Provide white-glove IT support to senior executives and VIP users.
- Troubleshoot hardware, software, Microsoft 365, Outlook, and network issues.
- Support laptops, desktops, mobile devices, and peripherals.
- Provide support for Microsoft Teams and video conferencing .
- Manage and support executive meeting rooms.
- Handle high-priority escalations and ensure timely resolution.
- Minimize downtime for critical/VIP users.
- Coordinate with relevant infrastructure and application teams for complex issues.
- Maintain professional communication and provide regular updates to VIP users.
Required Skills
- Windows OS
- Active Directory
- Microsoft 365
- Outlook
- Microsoft Teams
- Video Conferencing
- Hardware & Desktop Troubleshooting
- Basic Network Troubleshooting
- Excellent Communication
- VIP/Executive Customer Handling
Details
| Company | Asian Hires |
| Location | Mumbai, India |
| Type | FULL TIME |
| Niche | hr |