India Head – U.S. Dental RCM & Billing Operations

Ora Dentistry · Mohali district, India

Location: Mohali/Chandigarh, Punjab

Position: Full-time | Senior Leadership

Compensation: ₹15–20 LPA + Performance Incentives

Reports to: U.S. Ownership/Executive Leadership

We are a U.S.-based dental organization operating 10 practices in Northern California , including general dentistry, implant dentistry and full-mouth rehabilitation centers.

We are establishing a dedicated Dental RCM and Business Support operation in Mohali/Chandigarh. We are seeking an experienced, hands-on leader to build and manage the India team and take ownership of the complete revenue cycle for all 10 practices.

This position requires direct U.S. dental RCM experience. Candidates with only medical billing experience will not be considered.

• Manage end-to-end dental RCM, from insurance verification through final payment reconciliation
• Audit and improve existing billing and collection workflows
• Initially recruit and manage approximately two experienced dental RCM professionals
• Build and scale the India team as additional responsibilities transition from the U.S.
• Develop SOPs, training programs, productivity standards and quality-control systems
• Provide weekly and monthly performance dashboards to U.S. leadership

• Dental insurance eligibility and complete benefit verification
• PPO plan interpretation, deductibles, annual maximums and remaining benefits
• Frequency and age limitations, waiting periods, missing-tooth and replacement clauses
• Alternate benefits, downgrades and coordination of benefits
• Primary and secondary insurance
• Implant, major-service and orthodontic coverage
• Pre-authorizations and predeterminations
• CDT coding, narratives, radiographs and claim attachments
• Electronic claim submission and claim scrubbing
• Rejections, denials, corrected claims and appeals
• Insurance follow-up and aging management
• EOB and ERA processing
• Insurance and patient payment posting
• Contractual adjustments and PPO write-offs
• Credit balances, unapplied payments and deposit reconciliation
• Identification of payer underpayments, missed billing and revenue leakage

• 7–12+ years of U.S. dental or healthcare RCM experience
• Strong, direct experience in U.S. dental billing and RCM
• Advanced knowledge of CDT coding, PPO plans, EOBs, ERA, COB, dental AR and insurance aging
• Experience managing, recruiting and training RCM teams
• Ability to create SOPs, KPIs and quality-control processes
• Strong spoken and written English
• Experience communicating directly with U.S. clients or leadership
• Understanding of HIPAA and healthcare data-security requirements
• Strong analytical, organizational and problem-solving skills
• Experience working with Curve Dental is strongly preferred

The India Head will track and improve:

• Insurance-verification accuracy
• Clean-claim rate
• Claim-submission turnaround time
• Denial rate and collection rate
• AR over 30, 60 and 90 days
• Days in AR
• Unworked claims
• Payment-posting turnaround
• Payer underpayments and revenue leakage
• Employee productivity and quality scores

₹15–20 LPA plus performance-based incentives

Compensation will depend on dental RCM expertise, leadership experience and demonstrated results. Incentives may be tied to improvements in collections, AR, denials, verification accuracy and overall revenue-cycle performance.

This is not a typical outsourcing-company management role. You will work directly with the ownership of a growing U.S. dental organization and have the autonomy to build its India RCM operation from the ground up.

• We are looking for a long-term leader who can become the India Head of Dental RCM Operations , not simply supervise an existing team.