Claims Supervisor - SIU

Plymouth Rock Assurance · United States

The Claims Supervisor, SIU will oversee the operation of a unit of SIU Investigators and Analysts with varying levels of experience who handle investigations on suspect claim and underwriting matters. The ideal candidate will be experienced in Supervising and handling complex SIU investigative activities across all claim coverage types in accordance with current state and federal regulatory laws.

Essential Duties and Responsibilities:

• Direct and control the work of remote SIU Investigators and Analysts.
• Establish and monitor unit goals for service, production and work quality.
• Plan unit workflow and monitor assignment of cases to unit members based on complexity, severity, and volume.
• Promote teamwork through effective leadership.
• Review active and closed files in compliance with Quality Assurance program to identify trends, provide direction, and provide feedback to unit.
• Facilitate effective anti-fraud training to meet established internal and regulatory annual requirements
• Analyze data and trends for emerging issues and enhanced referral opportunities.
• Assist in the preparation of mandatory state SIU filings.
• Conduct performance reviews and counseling sessions.
• Monitor attendance and write performance appraisals.
• Make recommendations for promotions, staff changes, and salary.
• Effectively partner with claim and underwriting staff to achieve established fraud detection, prevention and awareness goals.

Qualifications and Education:

• A Bachelors Degree (B.A.) from a four year college or university and/or 3-4 years related experience and/or training which must include PIP, Casualty and prior supervision of an SIU team
• Experience in MA jurisdictions preferred
• SIU affiliated professional designation preferred (FCLS,SCLA, CFE, CIFI)
• Major case and litigation experience preferred
• Able to work in a fast paced environment and multi-task.
• Strong critical thinking and problem solving skills
• Able to exercise independent judgement
• Must have strong verbal and written communication skills, experience with presentations and public speaking a must
• Have a working knowledge of claim applications, including Image Right, Stream, and the Microsoft Office Suite of products

Perks and Benefits:

• 4 weeks accrued paid time off + 9 paid national holidays per year
• Tuition Reimbursement
• Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
• Robust health and wellness program and fitness reimbursements
• Auto and home insurance discounts
• Matching gift opportunities
• Annual 401(k) Employer Contribution (up to 7.5% of your base salary)
• Various Paid Family leave options including Paid Parental Leave
• Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
• Convenient location directly across from South Station and Pre-Tax Commuter Benefits

Salary Range: The pay range for this position is $98,000 - $126,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

About the Company:

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowners insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of A-/Excellent.

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