Manager - curator & experience design

Key Responsibilities:

Theme-Based Experience Curation

Conceptualize and design unique, theme-based guest experiences across Club Mahindra resorts. Develop annual and seasonal experience calendars aligned to themes such as Wellness, Culture, Family Bonding, Adventure, Sustainability, Culinary, and Festivals. Create engaging guest journeys through a blend of activities, entertainment, storytelling, décor, and local experiences.

Experience Innovation & Design

Research hospitality and leisure trends to introduce innovative experience concepts. Curate experiences that showcase local culture, traditions, cuisine, and community partnerships. Develop scalable experience frameworks and playbooks for deployment across resorts.

Stakeholder Collaboration

Partner with Resort Operations, Marketing, F& B, Entertainment, and Digital teams to bring curated experiences to life. Collaborate with external artists, performers, facilitators, and experience partners to enhance guest engagement. Support pilot launches and roll out new experience concepts across resort clusters.

Performance & Continuous Improvement

Monitor guest participation, satisfaction, and feedback metrics. Identify opportunities to enhance existing experiences and introduce new concepts. Benchmark Club Mahindra experiences against leading hospitality and leisure brands.

Qualification & Skills Required

7-12 years of experience in hospitality, experiential tourism, cruise, events, entertainment, or guest experience design. Proven experience in conceptualizing and delivering customer-centric experiences. Strong storytelling, creative thinking, stakeholder management, and project execution skills. Passion for creating memorable guest experiences and driving innovation.

Location - Mumbai & Pan India