Front Desk Associate PM full time

Concord Hospitality Enterprises · United States

RESPONSIBILITIES:

• Provide the highest quality of service to the customer at all times.
• Promptly and effectively handle guest complaints and requests.
• Check guests in and out efficiently and in a friendly professional manner.
• Secure a method of payment for all guests at check in. Always follow procedures as required by Concord Hospitality.
• Post guest charges, compute guest bills, collect payments, and make change following all cash handling procedures.
• Understand the Marriott Bonvoy program and promotions.
• Accurately direct incoming calls to the appropriate department.
• Answer switchboard in accordance with proper telephone etiquette standards.
• Block rooms and handle special requests.
• Monitor room availability.
• Handle safety deposit boxes for guests.
• Maintain knowledge of emergency and security procedures.
• Offer and properly handle wake-up call requests.
• Ensure front desk, public space, back office and lobby area are kept clean.
• Open and close shifts; make cash drops.
• Ensure all credit cards, cash, and change funds are balanced throughout each shift.
• Complete shift reports and log information and review with incoming staff including management.
• Coordinate with maintenance regarding all guest requests or issues.
• Log and manage lost and found items in the digital platform and ensure items are held in the appropriate area.

• High school diploma or equivalent preferred
• Prior hospitality or customer service experience is a plus
• Strong interpersonal and communication skills
• Ability to multitask and remain professional in a fast-paced environment
• Detail-oriented with strong organizational skills
• Flexibility to work varied shifts, including evenings, weekends, and holidays

• Competitive wages
• Medical, dental, and vision insurance
• Life insurance and short/long-term disability options
• 401(k) program with company match
• Tuition assistance
• Discounted room rates at Marriott and Concord-managed hotels
• Training, development, and career advancement opportunities