Executive director - home health rcm operations

The client is looking at hiring a Executive Director - Home Health RCM Operations for their team at Chennai.

Role :

This position is responsible for managing a span of 900 to 1500 FTE's, who is responsible for performing end-to-end AR, follow-up, denials, Appeals, Rejections.

This role involves process management, interaction with the client for all planning and process improvements to achieve and exceed the client and company SLAs while maintaining organizational standards and processes.

Responsibilities :

Team Management:

Managing a large Operations team spread over different locations with multiple clients in portfolio. Drive Long Term Talent Strategy for the organization, including Talent engagement, succession plan at all levels, development, and retention to ensure higher retention rate of employees. Drive/Create an inclusive, transparent, and collaborative culture in the teams. Provide value-based Leadership to team and be a role model in practicing MERIT (company values). Manage and create a structure aligned to create best in class client experience and create long term value for the company.

Business Delivery:

Design and execute delivery systems to create Best in Class Client Experience Meet/Exceed Client SLAs consistently. Drive Continuous improvement and Transformation plan for clients using Six Sigma and LEAN methodologies. Improve the operational systems, processes and policies in support of the clients SLAs. Lead and create short and long-term strategy to deliver business outcomes. P& L Ownership - Oversee financial management of the processes and work with respective departments in terms of costing and profitability. Effective and timely coordination and communication with the support functions (SAP, HR, IT, Finance, Employee engagement) Comply with the client and organizations internal policies and procedures.

Competencies, Skills and Other Requisites:

Service Delivery Leadership Strategic Thought leadership to grow business. External and Internal Stakeholder Management Problem Solving and Analytical Skills Unflinching integrity and personal work ethics Self-starter who strives for self and team excellence Attention to detail and concern for accuracy. Excellent time management skills and multi-tasking ability Excellent written and spoken English.

Academic and Professional Background :

Graduate in any discipline; MBA or equivalent postgraduate qualification preferred. 18+ years of progressive experience in Healthcare Revenue Cycle Management (RCM), with significant leadership experience managing large-scale operations and client portfolios. Recent and hands-on experience in Home Health RCM operations is mandatory. Proven experience in leading end-to-end revenue cycle functions, including Accounts Receivable (AR), Denials Management, Appeals, Rejections, and Revenue Optimization initiatives. Minimum 2+ years of experience in a Director or above leadership role, managing large teams and multiple client engagements. Strong exposure to operational transformation, process excellence, client relationship management, and P& L ownership. Experience in any of the following specialties will be considered an added advantage:

o Behavioral Health

o Physical Therapy (PT)

o Occupational Therapy (OT)

o Ambulatory Care

o Urgent Care

o Durable Medical Equipment (DME)