Production Support Specialist

Capco · India

Role: Production Support Engineer

Location: Hyderabad

Experience 7-12 years

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About the role

We’re looking for an Operations / Production Engineer to keep business-critical services stable, secure and available day to day. You’ll combine strong Linux/Unix fundamentals, practical SQL skills and structured incident management to diagnose issues, restore services quickly and improve long-term reliability.

This role suits someone who enjoys solving real-world production problems, working calmly under pressure and turning recurring incidents into automation, monitoring and preventative improvements.

Key responsibilities

Production support and reliability

• Monitor the health, performance and availability of production services.
• Investigate and resolve incidents, outages, performance degradation and service alerts.
• Perform structured triage, identify business impact and prioritise response accordingly.
• Use Linux/Unix tools to diagnose system, process, network, memory and storage issues.
• Analyse application and system logs to identify root causes and contributing factors.
• Execute approved operational procedures, recovery activities and service restoration plans.
• Participate in on-call or out-of-hours support arrangements, where required.

Monitoring and automation

• Develop and improve monitoring, alerting and service-health checks.
• Reduce manual effort through scripting, automation and repeatable operational tooling.
• Identify recurring incidents and deliver preventative improvements.
• Contribute to capacity, resilience, disaster-recovery and operational-readiness activities.
• Improve runbooks, standard operating procedures and knowledge articles.

Incident and problem management

• Manage incidents from initial report through diagnosis, escalation, resolution and closure.
• Communicate clearly with stakeholders throughout the incident lifecycle.
• Escalate to specialist teams and suppliers when required, providing useful evidence and impact details.
• Support root-cause analysis and post-incident reviews.
• Track corrective and preventative actions through to completion.
• Maintain accurate incident, change and problem records.

Database and data investigation

• Excellent knowledge of SQL queries, joins, aggregation etc…
• Able to identify non-performing SQL and optmise it in coordination with development team

Essential skills and experience

• Experience in Operations Engineering, Production Support, Site Reliability Engineering, Infrastructure Support or a similar role.
• Understanding of incident, change and problem-management practices aligned to IT service-management principles.
• Ability to assess impact, prioritise incidents and work effectively under pressure.
• Strong written and verbal communication skills.
• A disciplined approach to documentation, risk management and operational controls.
• Commitment to security, resilience, service quality and continuous improvement.
• Working experience on PostgreSQL and Linux platform is a must

Desirable skills

• Knowledge of ITIL practices and service-management tooling.
• Familiarity with observability platforms, metrics, dashboards, alerting and distributed tracing.
• Scripting or automation experience using languages such as Bash, Python or PowerShell.
• Experience with deployment pipelines, version control and infrastructure-as-code.
• Understanding of resilience testing, disaster recovery and capacity management.
• Experience working in regulated, financial-services or other highly controlled environments.