Operations Manager

ATA · Maharashtra, India

Job Description - Manager - Ocean Operations

Department: Ocean Operations

Location: Magarpatta, Pune

About the Rol

e
The Manager - Ocean Operations is responsible for leading end-to-end Ocean Import and Export operations, ensuring seamless execution of FCL and LCL shipments while maintaining operational excellence, customer satisfaction, and regulatory compliance. The role acts as the central point of coordination between customers, shipping lines, overseas agents, customs brokers, transporters, warehouses, and internal stakeholders to ensure timely cargo movement. The position also drives process improvements, team development, cost optimization, and service delivery in line with organizational objective

s.
Responsibilit

ies
Ocean Operations Managem

• ent:Lead end-to-end Ocean Import and Export operations for FCL and LCL shipme
• nts.Ensure timely booking, shipment execution, documentation, customs coordination, and cargo deliv
• ery.Monitor vessel schedules, shipment milestones, cargo movement, and operational timeli
• nes.Coordinate with shipping lines, NVOCCs, overseas agents, CFS, ICDs, transporters, and Customs House Agents (C
• HA).Manage shipment exceptions, operational escalations, and ensure timely resolut
• ion.Handle special cargo including project cargo, hazardous cargo, and reefer shipments, where applica

ble.
Customer & Stakeholder Manage

• ment:Build and maintain strong relationships with customers, overseas offices, carriers, and business part
• ners.Ensure proactive communication regarding shipment status, delays, and operational upd
• ates.Participate in customer review meetings and support key account manage
• ment.Resolve customer queries and escalations while ensuring high service stand

ards.
Documentation & Compl

• iance:Oversee preparation and verification of Bills of Lading, Shipping Bills, Delivery Orders, invoices, and shipping document
• ation.Ensure compliance with Customs regulations, DGFT guidelines, international trade regulations, and company
• SOPs.Maintain complete operational documentation for audit and compliance pur
• poses.Ensure documentation accuracy to minimize operational risks and d

elays.
Team Leadership & Resource Mana

• gement:Lead, mentor, and develop the Ocean Operation
• s team.Allocate responsibilities and monitor team perfo
• rmance.Conduct regular performance reviews and identify training requir
• ements.Promote a culture of operational excellence, accountability, and continuous impro

vement.
Carrier & Vendor Man

• agement:Develop strong relationships with shipping lines, NVOCCs, transporters, warehouses, and logistics p
• artners.Monitor vendor performance and ensure agreed service levels are mai
• ntained.Support commercial and procurement teams during carrier negot
• efficient utilization of transport and warehouse re

sources.
Process Improvement & Operational Ex

• cellence:Drive continuous improvement initiatives to enhance operational ef
• ficiency.Implement standardized processes and workflow impr
• ovements.Optimize turnaround time and improve shipment vi
• sibility.Support automation initiatives and effective utilization of ERP/TMS p

latforms.
Cost Control & Financial M

• anagement:Monitor operational costs and improve shipment prof
• itability.Minimize detention, demurrage, storage, and other avoidable
• expenses.Coordinate with Finance for timely billing, invoicing, and revenue re
• annual budgeting and operational cost optimization in

itiatives.
Reporting & Performance

• Monitoring:Prepare and review daily, weekly, and monthly M
• IS reports.Monitor operational KPIs including shipment turnaround time, documentation accuracy, SLA adherence, and customer sa
• tisfaction.Present operational performance reports and improvement plans to senior
• management.Ensure achievement of departmental objectives and busine

ss targets.
Qu

alificatio

• ns
  Education:Bachelor's Degree in Logistics, Supply Chain Management, Commerce, Business Administration, or relate
• d discipline.MBA / PGDM in Logistics & Supply Chain Management will

be preferre

• d.
  Experience:12-15 years of experience in Ocean Freight Operations, Freight Forwarding,
• or Logistics.Minimum 4-6 years of experience in a managerial/team
• handling role.Strong exposure to Import & Export Ocean Operations (FCL/LCL) and customer-faci

ng operations.

• Required Skills
  Strong knowledge of Ocean Import & Ex
• port in FCL & LCL ship
• ment management.Freight Forwarding and Shipping Li
• ne Clearance and International Trad
• e and global shipp
• ing and Car
• rier Management.Advanced MS Excel an
• d MIS Reporting.ERP / TMS s
• ystem knowledge.Leadership and
• Team Management.Customer Relation
• ship Management.Analytical and problem
• -solving skills.Excellent communication and stakeho
• lder management.Ability to work under pressure and manage mult