Technical support executive

ABOUT THE ROLE

We need a Technical Support Executive to troubleshoot customer issues across software, hardware, networks, and applications, and coordinate with engineering teams when needed for US client support.

KEY RESPONSIBILITIES

Handle customer queries by call, email, or chat and troubleshoot technical issues remotely. Log, track, and own support tickets through resolution, escalating complex cases when required. Meet SLAs, maintain customer satisfaction, and update support documentation. Stay updated on product releases and patches.

REQUIRED QUALIFICATIONS:

3 – 5 years of hands-on technical support experience in the IT industry; non-technical, BPO, and non-IT profiles are not eligible. Degree, diploma, or certification in IT, Computer Science, or a related field. Strong knowledge of applications, Windows/Linux, basic networking, ticketing, and remote support tools. Good English communication and problem-solving skills; SQL, API, or scripting knowledge is a plus. Open to rotational/night shifts, weekends, and holidays.

Location: Adani Shantigram, Ahmedabad (On-Site)

Relevant Experience: 3 - 5 years

Experience Preferred: From IT industry (Technical Support Background)

Time: Night Shift (6:30 PM - 3:30 AM)