Academic advisor

We're Hiring: Academic Advisor
Location: Bangalore
Experience: 1–5 Years
Qualification: Post-Graduation (Management, Commerce, Journalism, Computer Applications, IT, or related fields)
Are you passionate about student success and academic counselling? We are looking for an enthusiastic Academic Advisor to support students throughout their academic journey and ensure an exceptional learning experience.
Key Responsibilities:
✅ Serve as the primary point of contact for students regarding academic and administrative queries.
✅ Guide students on academic progress, assignment submissions, semester requirements, and program completion.
✅ Handle student interactions through calls, emails, and chats.
✅ Coordinate with internal teams to resolve student concerns within defined timelines.
✅ Drive student engagement, satisfaction, re-registrations, and program completion rates.
✅ Track student performance and proactively support learners in achieving academic goals.
✅ Maintain accurate records and contribute to process improvements.
Requirements:
✔️ 2–6 years of experience in Academic Counselling, Student Success, or Student Support.
✔️ Excellent verbal and written communication skills.
✔️ Strong problem-solving and interpersonal skills.
✔️ Knowledge of CRM tools, ticketing systems, and university academic processes.
✔️ Proficiency in MS Excel, Power Point, and reporting.
✔️ Experience handling inbound and outbound calls is preferred.
✔️ Willingness to work on weekends on a rotational basis.
What We're Looking For:
✨ Student-centric approach
✨ Strong relationship-building skills
✨ Ability to multitask in a fast-paced environment
✨ Attention to detail and a proactive mindset