Junior NOC Engineer

HTC Global Services · India

Exciting Opportunity Alert! HTC Global Services is hiring Junior NOC Engineers for one of our premium projects.

HTC Global Services - a leading CMM level 5 global provider of innovative IT and Business Process Services and Solutions since 1990 with headquarters in Troy, Michigan, USA.

Role : Junior NOC Engineer

Location: Hyderabad

We are hiring a NOC Engineer to provide proactive, round-the-clock monitoring and Level 1 incident triage across our payment processing platforms and supporting infrastructure. The engineer is the tactical frontline of the operation: detecting, verifying, correlating, and escalating events fast and accurately, while protecting business continuity and meeting strict response SLAs

Tools & Technical Knowledge

Primary monitoring toolset (mastery expected):

• Zabbix — mandatory, primary infrastructure monitoring platform.
• AppDynamics (APM) — application performance monitoring.
• SolarWinds (Optional)

Supporting platforms (familiarity valued):

• Jira Service Management (JSM) and JSM Operations — ticketing, alerting, on-call.
• SolarWinds NTA, AWS CloudWatch, Oracle Exadata OEM.
• Awareness of the surrounding environment: payment switch, card management, payment gateway, and middleware components.

Environment context (for scale awareness):

• ~100 network CIs, ~500 server CIs, DCs in Abu Dhabi and Dubai, MPLS/private WAN, dual-ISP internet, Aruba wireless stack.
• Baseline volume: approximately 1,000 incidents per month.

Professional fluency in English (mandatory): Written and spoken, sufficient to run escalations, handover reports, and major-incident bridge calls.

Interested candidates please do share your updated CV to mubeenakamal.basha@htcinc.com mentioning your Current CTC, expected CTC and notice period details.

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