Customer Support Specialist (0-2 years experience)

Mentis Systems · Karnataka, India

Job Description: Customer Success Onboarding Specialist

Location: Dairy Circle, Near Forum Mall, Koramangala, Bangalore

Experience: 0-3 years

Salary Range: 3 - 4 LPA

Onboarding Management & Process Ownership:

Lead comprehensive onboarding sessions for new customers, including trial kickoff calls, live demos, and tailored training sessions covering Pluralsight's platform.

Facilitate the smooth handoff from Sales to Customer Success by ensuring all critical customer information is accurately collected and documented.

Implement a structured onboarding process for your clients, ensuring that key milestones are met (e.g., trial kickoff call, product feedback meetings, account reviews, and transition calls).

Customer Training & Adoption:

Deliver high-impact onboarding and training sessions to equip customers with the skills necessary to use the Pluralsight platform effectively.

Lead product demonstrations covering key features to get Customers started.

Cross-Functional Coordination & Feedback Integration:

Collaborate closely with Account Executives (AEs), Customer Success Managers (CSM), Product, Customer Education, and Professional Services.

Strategic Customer Engagement:

Engage with key decision-makers and firm champions to establish strategic success metrics and ensure alignment on implementation milestones.

What we're looking for:

Demonstrated ability to manage end-to-end onboarding processes for enterprise clients and high-value accounts.

Skills & Competencies:

Excellent verbal and written communication skills with the ability to present and engage Customers

Strong organizational, and problem-solving abilities.

Ability to demonstrate presence and empathy with customers in order to solve the right problems.

Ability to learn and teach customers new features and capabilities of the platform

Ability to work collaboratively in a fast-paced, cross-functional environment with a customer-first mindset.

Bachelors degree