Customer support representative

Job Description
• Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
• Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
• Walk customers/ Provide navigational support on self service portal
• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines
• Place outbound calls to customers when required in line with Client / Company guidelines
• Work productively whilst maintaining exceptional call/data quality standards in line with targets
• Contribute to the team through open and regular communication with peers / supervisors
• Adhere to all company or departmental policies and procedures (personnel and operational)
• Keep the process repositories like DTPs, Knowledgebase, Share Point updated with the current process
• Maintain regular and punctual attendance in line with company policies and procedures
• Minimize customer complaints and escalations by providing exceptional service and call control
Preferred candidates
Fresher , 1-3 Years of experience only
Both side cab facility will be provided
willing to work in night shift
Excellent verbal and written communication skills
Open to work in rotating work week (Mon-Fri, Tue-Sat, Wed-Sun)
Shift will be in any of United States of America time zones
Location- Marathalli , Bengaluru
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