Reception & Student Enquiries Executive

Hola World · Kochi, India

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We're looking for a professional, customer-focused, and approachable Reception & Student Enquiries Executive who is passionate about creating a welcoming first impression and providing outstanding support to prospective and current students. The ideal candidate will efficiently manage front desk operations, handle student enquiries across multiple channels, coordinate appointments, and deliver exceptional customer service while ensuring a positive and seamless experience for every visitor and student.

Key Responsibilities

• Welcome students, parents, visitors, and guests in a professional, friendly, and courteous manner.
• Handle incoming enquiries via phone, email, WhatsApp, and walk-in visits, providing accurate and timely information about courses, admissions, and services.
• Schedule appointments for student counselling, admissions, and meetings with relevant staff.
• Manage front desk operations, including receiving visitors, maintaining visitor records, and ensuring the reception area remains organized and presentable.
• Provide exceptional customer service by addressing enquiries, resolving routine concerns, and directing complex issues to the appropriate department.
• Maintain accurate records of student enquiries, follow-ups, appointments, and visitor logs using the organization's systems.
• Coordinate with the admissions, academic, and administrative teams to ensure a seamless student experience.
• Follow up with prospective students to support the admissions process and improve conversion rates.
• Handle incoming and outgoing correspondence, including emails, mail, and courier services.
• Ensure confidentiality of student information and maintain compliance with organizational policies and data protection standards.
• Assist with administrative tasks, documentation, filing, and preparation of reports as required.
• Support the planning and execution of student events, orientations, and promotional activities when needed.

Requirements

• Bachelor's degree in Business Administration, Commerce, Management, Communications, or a related field.
• 0 – 3 years of experience in a receptionist, front office, customer service, or student support role is preferred.
• Excellent verbal and written communication skills in English (additional local language proficiency is an advantage).
• Strong interpersonal and customer service skills with a professional and welcoming attitude.
• Proficiency in Microsoft Office (Word, Excel, Outlook) and the ability to learn student management or CRM systems.
• Strong organizational and time management skills with the ability to prioritize multiple tasks.
• Ability to handle enquiries professionally, maintain confidentiality, and work with attention to detail.
• Positive attitude, problem-solving ability, and a team-oriented approach.
• Professional appearance and excellent telephone etiquette.
• Willingness to work flexible hours, including weekends or evenings, if required.