Customer support intern (ethnic fashion)

Customer Support Intern

Company: Miriyam. Store

Website:

Location: Elamakkara, Kochi (Onsite)

Duration: 6-month paid internship (with conversion to a full-time Customer Support Executive role)

Role Overview

We are looking for a Customer Support Intern who enjoys interacting with people, understands ethnic fashion, and can patiently guide customers through their buying journey. This role involves direct communication with customers across Whats App, calls, and online platforms.

Key Responsibilities

Communicate with customers via Whats App chats, phone calls, and messages Understand customer requirements related to sarees, salwars, and ethnic products Provide accurate product information, including fabric, designs, pricing, availability, and care Assist customers in placing online orders and resolving basic checkout issues Follow up on customer queries, order confirmations, and delivery-related questions Maintain polite, professional, and empathetic communication at all times Coordinate with the internal team for product details and order updates

Required Skills & Qualifications

Excellent English and Malayalam communication skills (spoken & written) Strong interpersonal skills with a patient and customer-first mindset Ability to handle different types of customers calmly and confidently Basic comfort with smartphones, Whats App Business, and online tools Willingness to learn and grow in an e-commerce environment

Preferred / Added Advantages

Interest or familiarity with ethnic fashion, sarees, and salwar materials Knowledge of Hindi (spoken) will be an added advantage Prior experience in customer service, retail, or online selling (not mandatory)

Who Should Apply

Freshers looking to gain hands-on experience in e-commerce & fashion Individuals who enjoy customer interaction and problem-solving Candidates who value patience, clarity, and relationship-building You should have completed your degree in any discipline.

What You'll Gain

Practical exposure to D2 C e-commerce operations Training in customer communication and online sales assistance Opportunity to grow into a full-time customer support or operations role Experience working with a growing lifestyle brand