Head of Contact Center & Customer Experience

Mashreq Careers · Pakistan

Mashreq Careers is seeking a senior leader for the contact center to steer strategy, oversee operations, and drive customer excellence. You will manage a multidisciplinary team, implement governance, and collaborate across IT, product, and compliance to optimize journeys. A data-driven leader will elevate service levels and efficiency.

The role emphasizes people leadership, process optimization, and cross-functional collaboration to deliver measurable improvements in customer satisfaction.