Assistant Manager-Last Mile Operations

Talasha · Greater delhi area, India

Talasha has been mandated to hire an Assistant Manager- Last Mile Operations for a funded apparels brand based out of Delhi. In this role you will manage and optimize end-to-end last-mile delivery operations. This role is critical in ensuring seamless execution, strong partner coordination, and high customer satisfaction through efficient operational management and data-driven decision-making.

Responsibilities

• Last-Mile Operations Management

• Oversee end-to-end last-mile delivery operations and ensure smooth daily execution.

• Monitor delivery performance and address operational bottlenecks proactively.

• Partner & Stakeholder Management

• Coordinate with delivery partners to ensure timely and efficient service.

• Manage escalations and resolve operational issues to maintain service standards.

• Performance & KPI Management

• Track and drive key operational metrics such as On-Time Delivery (OTD), First Attempt

Success Rate, Route Adherence, and related KPIs.

• Identify trends, analyse performance gaps, and implement improvement initiatives.

• Reporting & System Updates

• Maintain accurate MIS reports, POD completion, and real-time operational updates in

systems.

• Ensure data accuracy and timely reporting for operational visibility and decision making

Good to Have-

• Experience in overseeing last mile operations of D2C brands
• Experience in owning key delivery metrics (On-Time Delivery (OTD), First Attempt Success Rate, Route Adherence, and related KPIs)
• Experience in creating MIS dashboards

CTC - Upto Rs.10LPA (Basis last drawn)

Location- Delhi, Okhla