Mega-walkin drive at hcltech for customer service representative (csr) (voice process), on 14th july & 15th july 2026

HCLTech · Chennai, India

Mega-Walkin drive at HCLTech for Customer Service Representative (CSR) (Voice Process), on 14th July & 15th July 2026

Date: 8th July & 9th July 20

26 Time: 10:00 AM to 1:00

PMVenue: ETA 3, Sandhya Infoci

ty ETA- Techno Park, Special Economic Zone, 33, Rajiv Gandhi Salai, Navallur Village and Panchayat, Thiruporur Panchayat Union, Navallur, Tamil Nadu , Ind

ia
Contact Person: Suryapr

iya Experience: 1 to 4

Yrs Shift: US Shift (Night Shi

ft)Skill: Customer Service Representative (CSR) (Voice Proce

ss)
Job Sum

mary
1. We are seeking a customer-focused and detail-oriented Customer Service Representative (CSR) to support our healthcare

account. 2. The CSR will assist patients, healthcare providers, and insurance members by handling inquiries related to benefits, eligibility, claims, billing, appointments, and other healthcare

services. 3. The ideal candidate possesses excellent communication skills, empathy, and the ability to maintain confidentiality while delivering exceptional custome

r ser

vice. Key Responsibil

ities:
• Handle inbound and outbound customer calls in a professional and cou

rteous

manner.• Respond to inquiries regarding health insurance benefits, coverage, eligibility, claims

, and b

illing.• Assist members, patients, providers, and healthcare facilities with account-rel

ated co

ncerns.• Verify member information and accurately document customer interactions

in the

system.• Resolve customer issues efficiently while adhering to company policies and healthcar

e regul

ations.• Escalate complex concerns to the appropriate department w

hen nec

essary.• Maintain confidentiality and protect sensitive customer information in compliance with heal

thcare
Candidates welling for the Opportunity & Unable to attend Walkin interview please complete the Registration for

virtual Interview HCLTech Customer Service Representative (CSR) (Voice Process) – Virtual Intervie w – Fill