Senior Director, Client Services

Who We AreMillions of Americans trust Kim Komando to explain tech in plain English. Now we need someone who can make our advertisers feel the same way about us.

Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below.
WestStar Multimedia is the company behind The Kim Komando Show. We’re on 510 radio stations and SiriusXM, with about 5 million listeners every week. Add our podcasts, our YouTube network and The Current, a daily newsletter with more than 670,000 subscribers.
We also run an in-house ad agency. We’re the Agency of Record for fast-growing global tech and privacy brands, placing host-read campaigns on national radio, podcasts, newsletters and social.
And here’s the part people don’t believe: we’ve been fully self-funded for 30+ years. No investors. No debt. No corporate maze. Good ideas move fast here.
The RoleYou own the client experience from first handshake to renewal. When a client wonders how their campaign is doing, you already know, and you’ve already got a plan.
What You’ll DoLead client onboarding, campaign kickoffs, renewals and upsellsBuild and manage a client services team that runs like clockworkTurn client goals into campaigns across radio, podcast, newsletter, digital and socialWatch client ROI every day and act fast when a host or placement slipsRun client reporting through WAMM, our AI-driven client platform for media plans, airchecks, performance and invoicesWork hand in hand with our media buyers, campaign coordinators, production, content and salesHandle escalations calmly and fix the root cause, not just the symptomSpot opportunities to grow every account
What You Bring7+ years in client services or account management at a media company or ad agency (audio, podcast or host-read experience is a big plus)A track record of keeping clients happy and spending more year after yearComfort with campaign data, and the ability to explain it to a CEO in two minutesExperience leading and coaching a teamClear, confident writing and presentingYou thrive on deadlines and can juggle multiple clients without dropping a ballExperience with international clients across time zones is a plusBachelor’s degree preferred; real-world results count more
Why You’ll Love ItYou’ll have real impact at a company where your work gets noticed by the founder, not lost in a reporting chain. You’ll work with major brands, national hosts and a team that moves fast and has fun doing it.
Ready? xzbcwsv Send your résumé and a short note on the best client save you ever pulled off.We’re looking for someone who can keep clients tuned in. Static need not apply.