SAP Service Delivery Manager

<p><b>Skillset </b>: SAP Service Delivery Manager </p><p><b>Experience </b>: 15 - 25 Years </p><p><b>Job Location </b>: Bangalore </p><p><br /></p><p><b>Job Description </b>: </p><p><br /></p><p><b>Role Summary </b> </p><p><br /></p><p>SAP SDM responsible for <b>end‑to‑end delivery and governance of SAP services (AMS / Projects / Enhancements) </b> across customer accounts. The role acts as the <b>primary interface between client stakeholders and delivery teams </b>, ensuring <b>SLA adherence, service quality, operational stability, and continuous improvement </b>. </p><p><br /></p><p><b>Key Skills &amp; Competencies </b> </p><p><br /></p><p><b>Functional &amp; Technical </b> </p><p><br /></p><ul><li>Strong SAP expertise (S/4HANA / ECC) </li><li>Understanding of: </li><li>SAP modules (SD/MM/FICO/PP etc.) </li><li>SAP integrations (PI/PO, APIs, BTP) </li><li>Knowledge of AMS and support models </li> </ul><p><br /></p><p><b>Service Management </b> </p><p><br /></p><ul><li>ITIL processes (Incident, Problem, Change, Release) </li><li>SLA/KPI governance and reporting </li><li>Experience in ServiceNow or similar tools </li> </ul><p><br /></p><p><b>Leadership &amp; Soft Skills </b> </p><p><br /></p><ul><li>Stakeholder management &amp; CXO engagement </li><li>Strong communication &amp; presentation skills </li><li>Decision-making and problem solving </li><li>Team leadership across global delivery models </li> </ul><p><br /></p><p><b>Experience &amp; Qualification </b> </p><p><br /></p><ul><li>15 - 25 years overall experience </li><li>Minimum 5+ years in SAP SDM / Delivery Manager role </li><li>Proven experience in: </li><li>SAP AMS &amp; project delivery </li><li>Multi-client / multi-geography engagements </li><li>Preferred: </li><li>PMP / ITIL Certification </li><li>SAP certifications </li> </ul><p><br /></p><p>Regards, </p><p>Bala </p>