Product Support Specialist

Key Responsibilities ● Provide product support for HRMS platforms to clients and internal stakeholders. ● Understand and support end-to-end HRMS processes within the system. ● Analyze reported issues, replicate scenarios, and provide timely resolutions. ● Coordinate with technical teams to resolve complex system or database-related issues. ● Assist customers through calls, emails, and support tickets with a customer-first approach. ● Document common issues, solutions, and knowledge base articles. ● Monitor system performance and escalate critical issues when necessary. Required Skills & Qualifications ● Bachelor’s degree in Human Resources, Computer Applications, Business Administration, or a related field. ● 1–4 years of experience in product support, preferably with HRMS platforms. ● Solid understanding of end-to-end recruitment processes and related HR operations. ● Strong problem-solving and troubleshooting skills. ● Good communication skills (both verbal and written). ● Customer-focused attitude with the ability to handle queries professionally. ● Familiarity with HR systems such as SAP SuccessFactors, Oracle HCM, Workday, or Zoho Recruit is a plus. ● Basic understanding of database queries and interpreting error logs (preferred). Preferred Skills ● Exposure to ticketing tools or helpdesk systems. ● Ability to prioritize tasks and manage multiple client issues simultaneously. ● Analytical mindset with attention to detail.