Inside Sales Specialist

Matrix Medicals · India

We’re Hiring | Customer Support & Inside Sales Specialist

Company Description Matrix Medicals Pvt. Ltd. is a leading MedTech commercialization partner in India, with a 30-year track record of building and scaling medical device brands. The company brings innovative healthcare technologies to market through a robust pan-India sales, distribution, clinical, and service network. Its portfolio includes electrosurgical systems, OT lights, OR integration solutions, laparoscopic cameras, trolleys, and other advanced surgical technologies. Through long-standing partnerships, including with Eclipse Prism Medical Devices (EPMD) Pvt. Ltd., Matrix Medicals has demonstrated its ability to turn cutting-edge products into market-leading brands. The organization now extends its end-to-end commercialization platform to global MedTech innovators seeking to enter and grow in the Indian healthcare market.

At Matrix Medicals, we believe growth comes from building strong customer connections and responding quickly to market opportunities.

As our digital lead generation continues to grow through platforms like IndiaMART, we are expanding our team and looking for a Lead Generation & Inside Sales Executive who can engage with customers, nurture leads, and support our sales teams across India.

This role is critical in ensuring that every inquiry is handled professionally and converted into meaningful business opportunities.

If you enjoy interacting with customers, building relationships, and being part of a growing medical technology company, we would love to hear from you.

Key Responsibilities:

• Manage inbound and outbound inquiries from IndiaMART to generate and qualify leads.

• Respond promptly and professionally to customer queries, ensuring a high level of customer satisfaction.

• Follow up with prospective clients and nurture relationships to close sales.

• Collaborate with sales and operations teams to coordinate and support the sales process.

• Maintain detailed records of leads, calls, and customer interactions using CRM and Excel.

Requirements

•⁠ ⁠Bachelor’s degree in Business, Marketing, Life Sciences, or a related field

•⁠ ⁠0-2 years of experience in inside sales, customer support, or lead generation (B2B preferred)

•⁠ ⁠Experience with platforms like IndiaMART, TradeIndia, or similar lead generation channels is a plus

•⁠ ⁠Strong communication skills (verbal and written) with a customer-first approach

•⁠ ⁠Ability to handle high volumes of inquiries efficiently and professionally•⁠ ⁠Basic understanding of sales processes and lead qualification

•⁠ ⁠Proficiency in MS Excel and CRM tools

•⁠ ⁠Strong follow-up skills and attention to detail

•⁠ ⁠Ability to work in a fast-paced, target-driven environment•⁠ ⁠Prior experience in medical devices / healthcare industry is an added advantage

Apply now or reach out to join the Matrix Medicals team.

hr@matrixmedicals.in