Senior Executive - HR Operations

LeadSquared · Bangalore, India

Senior Executive, HR Operations

Job Title

Senior Executive, HR Operations

Location

Bangalore

Department

Human Resources

Experience

3–4 Years

Employment Type

Full-Time

About LeadSquared

LeadSquared is an AI-powered CRM and growth platform that brings marketing, sales, service, onboarding, and operations together into a single connected system. Founded in 2011 and headquartered in Bengaluru, the company today supports more than 2,000 enterprises across 40+ countries in running faster, more efficient sales and customer engagement processes.

Role Summary

We are looking for a detail-oriented and process-driven Senior Executive – HR Operations to manage end-to-end HR operations, ensuring seamless employee lifecycle management, data accuracy, statutory compliance, and an exceptional employee experience. The role requires strong ownership, stakeholder management, and hands-on experience with HRMS and payroll coordination.

Key Responsibilities

• Manage the complete employee lifecycle, including onboarding, confirmations, transfers, promotions, and separations.
• Maintain employee records and ensure data accuracy across HRMS.
• Coordinate payroll inputs, including new joiners, exits, attendance, leave, incentives, reimbursements, and salary revisions.
• Administer leave, attendance, shift management, and employee documentation.
• Generate HR letters such as appointment, confirmation, promotion, transfer, experience, and relieving letters.
• Handle employee queries related to HR policies, payroll, attendance, benefits, and HRMS within defined SLAs.
• Support statutory compliance, audits, and maintain audit-ready documentation.
• Coordinate employee benefit programs, insurance, reimbursements, and vendor management.
• Manage end-to-end exit formalities and Full & Final settlement coordination.
• Prepare HR reports, dashboards, and MIS for management.
• Identify opportunities for process improvement and support HR automation initiatives.
• Collaborate with HRBPs, Finance, IT, Admin, Legal, and external vendors to ensure smooth HR operations.

Mandatory Skills

• End-to-End HR Operations
• Employee Lifecycle Management
• HRMS Administration (Darwinbox/GreytHR or similar)
• Payroll Input Management
• Leave & Attendance Management
• HR Documentation & Letter Management
• Statutory Compliance & Audit Support
• Advanced Power BI and MS Excel (VLOOKUP, Pivot Tables, Lookup Functions, Basic Reporting)
• HR Reporting & MIS
• Process Documentation & SOP Creation
• Strong Communication & Stakeholder Management
• High Attention to Detail and Data Accuracy

Preferred Qualifications

• Bachelor's degree in Human Resources, Business Administration, Commerce, or a related field.
• MBA/PGDM in Human Resources is preferred.

Preferred Competencies

• Strong analytical and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent organizational and time management skills.
• High level of ownership, accountability, and confidentiality.
• Customer-centric approach with strong interpersonal skills.
• Continuous improvement mindset with exposure to process automation.

Success Metrics

• Timely and accurate onboarding and employee lifecycle management.
• Payroll input accuracy and adherence to timelines.
• HRMS data accuracy and documentation compliance.
• Employee query resolution within SLA.
• Audit readiness and statutory compliance.
• Timely completion of exit and Full & Final settlement processes.
• Accurate HR reports and dashboards.
• Contribution to HR process improvements and automation initiatives.