Customer Service Specialist
TP · India
FULL TIME
Job Description
Job Description: Customer Support Executive – Teleperformance
Position: Customer Support Executive
Company: Teleperformance
Location: Mohali
Employment Type: Full-Time
About the Role
Teleperformance is hiring dynamic and customer-oriented individuals for the role of Customer Support Executive. In this role, you will be responsible for handling customer interactions and ensuring a high level of customer satisfaction through effective communication and problem-solving skills.
Key Responsibilities
- Handle inbound and outbound, chats, or emails.
- Resolve customer queries and provide accurate information.
- Maintain a high level of professionalism and customer satisfaction.
- Document interactions and update records in the system.
- Meet performance metrics such as quality, productivity, and turnaround time.
Eligibility Criteria
- Excellent communication skills in English.
- Basic computer knowledge is required.
- Willingness to work in rotational shifts.
Details
| Company | TP |
| Location | India |
| Type | FULL TIME |
| Niche | general |