Product Trainer

Credgenics · India

About the Company

About Credgenics: Credgenics is a leading SaaS-based collections and debt resolution platform, empowering financial institutions, banks, NBFCs, and fintechs to optimize recoveries through automation, AI, and data-driven insights. We help businesses enhance efficiency, ensure compliance, and maximize collections.

About the Role

Role Overview: We are looking for a Product Enablement Specialist to ensure a seamless transition for clients onto the Credgenics platform. The ideal candidate will be responsible for conducting product demos, training clients post-onboarding, and collaborating with sales, customer success, and product teams to enhance user adoption.

Responsibilities

Client Training & Onboarding:

• Conduct detailed product demos and training sessions for clients after onboarding.
• Customize training sessions based on client requirements and industry best practices.
• Develop training materials, user guides, and FAQs for a smooth onboarding experience.

Collaboration & Coordination:

• Work closely with Sales, Customer Success, and Product teams to understand client requirements and tailor training accordingly.
• Act as a bridge between clients and internal teams to ensure smooth implementation.
• Gather feedback from clients and provide insights to the product team for feature enhancements.

Process Optimization & Support:

• Continuously refine training programs to improve client understanding and adoption.
• Monitor client engagement and provide additional support where needed.
• Ensure all onboarding sessions align with Credgenics’ best practices and compliance requirements.

Qualifications

• 3-6 years of experience in client training, onboarding, or implementation in a SaaS / Fintech / BFSI environment.

Required Skills

• Strong communication and presentation skills to effectively conduct product demonstrations.
• Ability to simplify complex concepts for diverse client teams.
• Experience working with cross-functional teams (Sales, CSM, Product, and Tech).
• Proficiency in training tools, LMS platforms, and CRM systems is a plus.
• Passion for customer success and problem-solving mindset.

Preferred Skills

• Proficiency in training tools, LMS platforms, and CRM systems is a plus

Why Join Credgenics?

• Be a part of a fast-growing fintech SaaS company transforming the collections industry.
• Work with top financial institutions and technology leaders.
• Opportunity to drive impact by enabling clients to leverage cutting-edge technology.
• A collaborative, dynamic, and innovative work culture.