Parts Tech Customer Service Representative

Hino Trucks is seeking a skilled parts professional with a background in customer service to support our nationwide dealer network from our Parts Distribution Center (PDC) in Southaven, Mississippi.

While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
In this role, you will serve as a trusted resource for dealerships by assisting with parts identification, order management, shipment tracking, and customer support. If you enjoy solving problems, building relationships, and working in a fast-paced environment where your contributions directly impact customer satisfaction, we encourage you to apply.
What You'll Do
Deliver Exceptional Customer SupportServe as the primary point of contact for Hino dealers regarding parts orders, availability, and related inquiriesRespond to customer requests professionally and efficiently via phone and emailResearch and resolve dealer concerns related to parts orders, shipments, and product informationProvide guidance on parts identification and parts catalog navigation
Support Parts Ordering and FulfillmentProcess and manage dealer parts orders accurately and efficientlyAssist with order sourcing and expediting critical customer ordersMonitor order status and proactively communicate updates to dealersInvestigate and resolve order discrepancies when they arise
Coordinate Shipment and Logistics ActivitiesTrack and trace parts shipments as neededWork closely with warehouse and logistics teams to ensure timely deliveryHelp identify and resolve shipping-related issues to minimize customer impact
Contribute to Operational ExcellenceMaintain accurate records and supporting documentationAssist with special projects and process improvement initiativesCollaborate with cross-functional teams to support dealer and customer successProvide support to field sales, service, and parts personnel when needed
What We're Looking For
Required QualificationsHigh school diploma or equivalent2+ years of customer service, call center, logistics, or distribution related experience2+ years of parts, automotive, or service technical experienceStrong verbal and written communication skillsExcellent organizational and time management abilitiesAbility to multitask and prioritize in a fast-paced environmentProficiency with Microsoft Office applications and business systems
Preferred QualificationsExperience in the commercial vehicle, automotive, heavy-duty truck, or parts distribution industryFamiliarity with parts catalogs, inventory management, or order processing systemsExperience supporting dealer networks or business-to-business customers
Hino Trucks is an E-Verify employer. xzbcwsv All new hires will be required to verify their eligibility to work in the United States through the E-Verify system. Employment is contingent upon verification of the candidate’s identity and employment authorization as required by federal law.
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