Customer Support Associate

Company Description SysCloud is a Backup-as-a-Service (BaaS) platform providing the capability within a single pane of glass to backup mission critical SaaS applications such as Google Workspace, Microsoft 365, QuickBooks Online, HubSpot, Slack, and Salesforce. Our platform offers a comprehensive suite of solutions like backup, data recovery, ransomware protection, compliance alerts, and eDiscovery search. SysCloud is in the midst of rapid expansion. To support our growth, we are looking to hire an immediate joiner for the Customer Support Associate in the CSS Team. Role Description This is a full-time on-site role based in Hyderabad for a Customer Support Associate. The role involves addressing customer inquiries, resolving issues, providing excellent service, and creating a positive cust