CHILD SUPPORT CASE PROCESSING ANALYST

Florida Jobs · Jacksonville, United States

CHILD SUPPORT CASE PROCESSING ANALYST -

The Florida Department of Revenue's Child Support Program helps children get the financial support they need and deserve, promoting more stable childhoods and brighter futures. The Department invites you to apply to become an essential member of our team. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals who have a disability.

JOB SUMMARY:

This Internal Transfer position performs customer support for child support cases and is an excellent fit for critical thinkers. If you enjoy working with customers and problem solving, this may be the position for you. Your duties would include:

• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Assisting customers
• Interacting with legal services providers, other states, employers, and other business partners
• Making decisions based on case information and provided documentation

MINIMUM REQUIREMENTS:

Currently employed with the Florida Department of Revenue in the Child Support Program as a Revenue Specialist II. Did not accept a lateral transfer within the last 12 months (excluding hardship lateral transfers).

PREFERENCES:

Preference may be given to individuals with experience handling, reading and understanding court documents.

SPECIAL NOTES:

The ideal candidate will have demonstrable experience making independent decisions on time sensitive projects with minimal supervision under set guidelines. All communications throughout the hiring process will be sent to the email address you provide in your People First profile. Please ensure your email address is accurate and monitor the junk/spam folders for emails regarding this position. All experience, including examples of implementation, must be documented in detail on the candidate profile/resume. This role may be eligible for teleworking after completing the required training and reaching an acceptable level of proficiency.

SALARY: $38,760.36 - $45,004.08 / annually

BENEFITS: Benefits include, but are not limited to, health insurance, life insurance, tuition waivers, paid sick and personal leave, 10 paid holidays annually, retirement savings, and vision and dental insurance.

CONTACT INFORMATION:

Edward Luttrell, ,