Sales director - call center & d2c

Elitez India · Thane, India

Call Center sales manager (E-commerce / Direct Sales)

Location: Thane – Wagle Estate

Work Mode: 100% On-site

Team Size: 80+ Employees in India Operations

Experience: 8+ Years

Role Overview

We are looking for a dynamic and result-oriented Sales Director – Call Center to lead and scale outbound telesales operations in India. This role will be responsible for driving revenue growth, managing large sales teams, optimizing call center performance, and building a high-performing sales culture.

The ideal candidate should have strong experience in outbound telesales operations, team leadership, KPI management, coaching, and sales process optimization.

Key Responsibilities Lead the daily operations of the outbound sales call center to achieve business targets Develop sales processes, SOPs, and operational policies Define and track KPIs for telesales teams Create effective sales scripts, campaigns, and promotional strategies Monitor call quality, team productivity, and customer interactions Analyze sales data and operational metrics to improve efficiency and conversions Conduct performance reviews, coaching, and training sessions Handle escalated customer concerns and complex operational issues Drive employee engagement, motivation, and retention Manage workforce planning, hiring, and performance management Prepare daily and weekly sales performance reports Collaborate closely with senior leadership on business growth strategies

Required Skills & Experience Graduate in any discipline (10+2+3 education system) 8+ years of experience in outbound telesales/call center operations Minimum 6 years in leadership roles managing teams of 50+ members Strong experience in sales operations, coaching, and team performance management Excellent analytical and reporting skills with a data-driven mindset Strong communication and stakeholder management skills Experience working in fast-paced or startup-like environments is preferred Energetic, proactive, and execution-focused leadership style Fluent English communication skills required