Assistant manager

Key Responsibilities –
Experience in Capacity planning, Scheduling & RTA.
Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail.
Solid critical thinking, problem solving, and interpersonal skills.
Demonstrates ability to give and receive feedback with peers and business partners.
Must demonstrate sound arithmetic, analytical and problem solving ability.
Excellent verbal, written and comprehension skills.
Technical Skills
Strong Excel skills. Ability to scrub, dissect and shape data, create customized reports.
Knowledge on WFM systems such as e WFM, Verint/Blue Pumpkin, IEX, CMS etc.