Assistant manager-inside sales

Job Title: Assistant Manager–Inside Sales

Location: Pune, Maharashtra

Experience: 7+ years

Industry Preference: D2 C / E-commerce / Consumer Products / Mobility / Wellness / BPO Sales Employment Type: Full-time

Job Summary

We are seeking a result-driven Assistant Manager – Inside Sales to lead and manage the inside sales function, drive revenue growth, and improve conversion efficiency. The role involves handling high-volume leads, managing sales teams, optimizing processes, and ensuring a superior customer buying experience.

Key Responsibilities

Sales & Revenue Growth

Drive daily, weekly, and monthly sales targets through inside sales channels. Monitor lead conversion funnels and optimize performance. Develop strategies to improve connect rate, qualification, and closures. Identify upsell and cross-sell opportunities.

Team Management

Lead, coach, and mentor inside sales executives. Monitor individual performance and ensure KPI achievement. Conduct daily huddles, call audits, and performance reviews. Drive motivation and team productivity.

Lead & Process Management

Ensure timely lead allocation and follow-up adherence. Monitor lead lifecycle: contact TAT, follow-ups, lost reasons, and closures. Improve lead handling processes to maximize conversions. Work closely with marketing to improve lead quality.

Quality & Training

Monitor call quality and adherence to sales scripts and processes. Identify training needs and conduct refresher coaching. Improve objection handling and customer engagement standards.

Reporting & Analytics

Track sales metrics: conversion rate, revenue per lead, connect rate, follow-up adherence. Generate performance dashboards and insights. Use data to drive decision-making and continuous improvement.

Customer Experience

Ensure a consultative sales approach and excellent customer experience. Handle escalations and critical customer concerns when required.

Preferred Skills

Experience in D2 C or high-volume sales environments. Familiarity with Whats App, video selling, and omnichannel sales. Exposure to performance marketing lead funnels. Experience in process optimization and automation tools.

Key Performance Indicators (KPIs)

Conversion Rate Improvement Revenue per Lead Lead Response & Follow-up TAT Team Productivity & Target Achievement Call Quality & Compliance Customer Satisfaction

Interested candidate can share their CV to sanobar.s@