Assistant Manager

Assistant ManagerThe Assistant Manager plays a key role in supporting the Club Manager with all aspects of club operations, ensuring an exceptional "Judgement Free Zone®" experience for all members. This position helps lead the team, drive membership growth and retention, and maintain a clean, safe, and welcoming environment in line with Planet Fitness standards.The following duties are representative but not all-inclusive. Additional responsibilities may be assigned by management.Staff Leadership & TrainingSupport hiring, training, and performance management of team members.Supervise, train, and motivate front desk and cleaning staff to provide excellent member service.Lead by example to promote a positive and team-oriented work environment.Motivate and coach staff to ensure team performance meets company standards.Support staff scheduling and time management.Operations & Facility ManagementManage all daily club operations, ensuring all areas are clean, safe, and fully functional.Enforce club policies and safety procedures.Assist with scheduling and supervising staff.Perform front desk functions including but not limited to:Answering phones and assisting callersChecking in members and new member sign-upsConduct tours for prospective membersHandling member requests, issues, and questionsSupport facility cleanliness and maintenance to meet or exceed company standards.Monitor inventory and order supplies as needed.Provide shift coverage as needed for absent employees or staffing purposes.Member Experience & Customer ServicePromote and maintain the "Judgement Free Zone®" philosophy in every interaction.Create a welcoming atmosphere for all members, prospective members and guests.Ensure staff follow superior customer service guidelines.Lead by example in maintaining a clean workspace and encouraging team accountability through positive reinforcement and clear expectations.Resolve member concerns or complaints professionally and promptly.Support a positive, motivating, and inclusive club atmosphere.Maintain a strong presence on the club floor to engage with members and monitor staff performance.Required:Must be 18 year of age or older.Must be able to work onsite, this is not a remote positionSuperior customer service skills fitness industry preferred.Strong leadership, communication and conflict resolution skillsHard working, enthusiastic and energeticStrong problem resolution skillsObtain and maintain CPR/AED Certification within required timeframes.Obtain Tanning Certification within company required timeframes.Preferred:Previous supervisory or management experiencePrior experience working in a club fitness settingProficiency in Microsoft Office Suite (Word, Excel, Outlook)High School Diploma or EquivalentThe conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.Work is performed in an indoor environment; exposure to noise, dust, mechanical and electrical hazards, and cleaning chemicals.Primary functions require sufficient physical ability and mobility to walk and stand, for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand movement in the performance of daily duties; occasionally to lift, carry, push, and/or pull moderate amount of weight (up to 50lbs); to operate assigned equipment and vehicles; and to verbally communicate in person or on the phone to exchange information. Must maintain physical ability to administer CPR in the event of medical emergency.See in the normal visual range with or without correction.Hear in the normal audio range with or without correction.Contribute to changing people's lives every day by helping us create a healthier Planet!Work alongside an amazing group of talented, dynamic professionals!Medical, Dental, Vision InsurancePTO – Paid Time OffFree Black Card Membership401(K) and Roth Retirement Savings PlansHealthcare and Dependent Care Flexible Spending AccountsSTD, LTD, Term Life Insurance and other benefitsWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.