Sap customer relationship management (crm) : service

Tata Consultancy Services · West bengal, India

Key Responsibilities
Service Management: Configure and manage service orders, service requests, complaints, and returns.
Contracts & Warranties: Set up service contracts, service level agreements (SLAs), and warranty determinations.
Resource Planning: Implement and support resource scheduling, dispatching, and field service execution.
System Integration: Integrate SAP CRM Service with SAP ERP (ECC or S/4 HANA) for spare parts, billing, and equipment management.
Customization: Tailor transaction types, action profiles, partner determination procedures, and catalog profiles.