Attorney Network Manager

Job DescriptionJob DescriptionMetLife Legal Plans is currently hiring an Attorney Network Manager for our growing Panel Management Department.This individual will work a hybrid schedule out of our Cleveland, OH office, with roughly two days per week in our office and three days a week remote.This individual will report directly into our Assistant Vice President of Attorney Network & Claims Management.A day in the life of a Manager of Attorney Network at MetLife Legal Plans:The Manager of Network Attorney is responsible for delivering on our mission of developing, managing, and supporting our attorney panel to provide high-quality legal services to our members. You will lead a team of Panel Representatives and collaborate with the Claims Management team to provide our members and attorneys with a positive end-to-end experience of working with MLP. The Manager of Attorney Network will be responsible for managing and delivering on MLP’s growth and departmental service level goals. This position is also responsible for meeting the performance targets of the Panel Management team and is a key leader in developing new and innovative ways to improve the attorney experience and meet all operational goals.Responsibilities 
Oversee daily operations of the Panel Management team operations and maximize performanceEnsure proper staffing needs are met for all positions, including the management of scheduling, PTO, and attendanceEnsure effective performance management within the Panel Management TeamManage team performance and ensure team members are meeting productivity and quality metrics, service level agreements and MLP expectations and manage any issues.Lead, coach, and develop a team of 10–12 individuals, fostering a culture of accountability, ownership, empowerment, and continuous learningConduct regular 1:1 meetings, performance reviews, and development planning to support individual and team growthEnsure that the Company’s Code of Excellence standards are practiced and maintainedWork with team to manage attorneys to meet our service expectations and requirements, monitor network to ensure compliance and address any issues with attorneysProvide attorneys with the support they need to service our members and address all coverage, fee, billing and other questions and issues with attorneys in a timely manner to maximize attorney NPSOversee management of complaints, inquiries, and other client issues to ensure they are resolved appropriately and in a timely and efficient mannerManage the review of coverage issues and appeals and ensure proper handlingWork with the Claims Management Team to understand and evaluate any billing issues and ensure they are addressed with attorneysWork with Attorney Recruiting to identify panel access and sufficiency needsIdentify key metrics and collect data to make effective decisions related to panel attorneys and the Panel Management teamMake recommendations regarding how to best use technology to optimize employee, attorney, and client experiencesSupport implementation of new technology and ensure it meets business needsMaintain a working relationship with CWA 4340 and collaborate with MLP Leadership and outside counsel on contractual mattersSupport business development activities and initiatives to achieve MLP growth goalsOther duties as required or assigned 
Minimum Qualifications for consideration:Demonstrated ability of leading a team, managing performance, and effectively developing team members to achieve goals Bachelor’s degree from an accredited university5+ years of experience leading and managing team5+ years of experience in the legal field / legal industry Cross-functional collaboration skillsSuccess as a leader who can create and maintain a culture of empowerment, development, ownership, and accountability. What Will Make You Stand Out:Preferred 2 years+ of Provider Relationship Management experience.Property & Casualty licensing preferred J.D. from an accredited law school 5+ years’ experience as a practicing attorney 
Characteristics / Attributes of our Manager of Network Attorney:Effective communication, collaboration, and influence skills; able to drive focus.High level of confidentiality to handle sensitive/confidential situations and documentationAbility to communicate effectively with attorneys and customers about sensitive legal matters.Strong understanding of legal, coverage and fee issuesAbility to express empathy and resolve stressful situations in a calm and positive manner.Ability to evaluate processes and systems to create opportunities for change and support the company’s strategic plan.Proficiency with internal systems and databases, including Cisco, Finesse, i5 and the i5 apps, and Microsoft Office products including Teams, Excel, and Power PointStrong work ethic with the ability to self-start, prioritize, and multi-task a high-volume workload.Ability to analyze and solve problems, perform complex tasks, and prioritize independently.Excellent customer service skillsDisplay a positive, motivating attitude and flexibility.
Travel:This role requires minimal travel. 5% or less expected. 
Who We Are:MetLife Legal Plans is the country's largest provider of legal voluntary benefits. We have more than 40 years of experience in employee legal services and are committed to providing excellent care to our plan members, sponsors and 18,000+ attorneys.We are trusted by nearly 7 million families and more than 200 Fortune 500 companies who offer our service as an employee benefit.It’s an exciting time to join our team. We are growing quickly and have a bold vision for our future as we evolve our company to dream bigger, move faster, and use creativity and technology to build products people love.MLP's Core 4:Put customers firstBe the BestMake things easierSucceed togetherAnticipated application close date is 8/28. This job was posted on 8/4 and is expected to close within 25 days from the posting date. Benefits snapshot.  • Two Healthcare Insurance options (Traditional PPO or HSA with employer contribution)
• Dental and Vision Insurance
• 401(k) plan with company contribution and free access to financial advisors
• Generous Paid Time Off (PTO) program with 23-39 days annually based on years of service, plus prorated PTO for new hires*
• Free Aura® Identity Theft & Fraud Protection
• Free access to the MetLife Legal Plans benefit
• Company-paid Short- and Long-Term Disability
• Corporate discounts
• Market-competitive salaries with annual bonus eligibility
• Nine company-paid holidays